Refund policy

Replacement & Refund Policy

We offer replacements or refunds for products that arrive damaged.

Eligibility

Replacements and refunds will be considered only if:

• The product arrives damaged.
• The issue is reported within 24 hours of delivery, with a message describing the damage.
• A valid unboxing video showing the condition of the product at the time of opening is mandatory for all return or refund claims. Photos of the damaged product should also be included where possible.

Return Guidelines

• Returns can only be requested within 24 hours of delivery.
• Returns are accepted only for damaged products and must be supported by valid unboxing video proof.
• Return consignments must be sent back within 2 days of delivery.
• Refunds will be processed only after the returned product is received and the damage is verified.
• The refund will be processed within 48 hours after the returned product reaches us and is successfully verified.

Non-Eligible Situations

Replacements and refunds will not be provided in the following cases:

• Minor variations in colour due to lighting or screen settings.
• Weaving related characteristics such as thread pulls, minute loose weaving, or any other weaving irregularities, as these are natural to handloom fabric and are not considered damages.
• Slight variations in embroidery or handcrafted work.
• Incorrect orders placed by the customer.
• Requests made after the 24-hour reporting period.
• Damaged-product claims without valid unboxing video proof.