Refund policy
Replacement & Refund Policy
We offer replacements or refunds for products that arrive damaged.
Eligibility
Replacements and refunds will be considered only if:
- The product arrives damaged.
- The issue is reported within 24 hours of delivery, with a message describing the damage (photos of the damaged product should be included where possible).
Return Guidelines
- Returns can only be requested within 24 hours of delivery.
- Return consignments must be sent back within 2 days of delivery.
- Refunds will be processed after receiving and verifying the returned product in its original condition.
Non-Eligible Situations
Replacements and refunds will not be provided in the following cases:
- Minor variations in colour due to lighting or screen settings.
- Weaving related characteristics such as thread pulls, minute loose weaving, or any other weaving irregularities, these are natural to handloom fabric and not considered damages.
- Slight variations in embroidery or handcrafted work.
- Incorrect orders placed by the customer.
- Requests made after the 24 hour reporting period.
Shipping & Delivery
- All orders must be prepaid. Cash on Delivery (COD) is not available.
- Delivery within Kerala: 3 to 7 working days.
- Delivery outside Kerala: 4 to 8 working days (South India), 5 to 10 working days (North India).
- International shipping is available; delivery time varies based on location.
Processing
- Approved replacements will be shipped out within 2 business days of approval.
- Approved refunds will be processed to the original payment method within 7 to 10 business days.